Need a little help?

Welcome to AYM | Jewels & Stories.

Whether you’re wondering about an order, shipping, returns, or caring for your jewellery, you’ll find the answers below.

If you still need help, we’re always happy to hear from you.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

Orders

How can I place an order?

Browse our collections, choose your favourite piece, add it to your cart, and complete checkout.

Once your order is confirmed, you’ll receive an order confirmation with your order details.

Can I change or cancel my order?

We begin processing orders as soon as possible. If you need to change or cancel your order, please contact us within 12 hours after placing an order.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

Once an order has been shipped, we may not be able to cancel or modify it.

I placed an order but didn't receive a confirmation email. What should I do?

First, check your spam or promotions folder.

If you still can't find it, contact us with the name and email address used for your order.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

Shipping & Delivery

Where do you ship?

We currently ship across India.

How long will my order take to arrive?

Orders are processed before being handed over to our shipping partner. Delivery times depend on your location and courier service. It will take around 12-15 days for your order to arrive

You'll receive tracking information once your order has been shipped.

How can I track my order?

Once your order is dispatched, we'll share your tracking details with you.

My tracking hasn't updated. What should I do?

Courier tracking can occasionally take some time to update.

If your tracking hasn't updated for an extended period, contact us and we'll look into it for you.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

My parcel arrived damaged. What should I do?

Please do not discard the packaging.

Take clear photographs or a short video showing the parcel, packaging and damaged product, then contact us as soon as possible.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

Returns & Refunds

What is AYM's return policy?

We want you to genuinely love what you receive.

Because jewellery is a personal and delicate product, we accept return or replacement requests primarily for:

Items that arrive damaged
Incorrect items sent by us
Items that are defective upon arrival

Items that have been worn, altered, damaged after delivery, or show signs of use may not be eligible for return or replacement.

How do I request a return?

For any return or replacement request, please contact us through either of the following:

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

Please include:

Your order number
Your name
The reason for the request
Clear photographs of the product
A short video, where relevant, showing the issue

We'll review your request and guide you through the next steps.

How long do I have to report an issue?

Please contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.

This allows us to investigate the issue and resolve it as quickly as possible.

Can I return an item because I changed my mind?

For hygiene and product-safety reasons, we generally do not accept returns simply because you changed your mind, unless otherwise approved by AYM.

We recommend checking the product details carefully before placing your order. If you're unsure about anything, feel free to contact us.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

Can I exchange my jewellery for another product?

Exchanges are subject to product availability and approval.

Please contact us before sending anything back.

Email: aymanzxbi@gmail.com
Instagram: @aymjewels

How will I receive my refund?

Approved refunds will be issued as AYM store credit rather than returned to the original payment method.

The store credit can be used toward a future AYM purchase.

Once an approved return reaches us and passes inspection, we'll process your store credit.

Jewellery Care

Is AYM jewellery waterproof?

Yes. Our jewellery is waterproof.

However, we still recommend treating your pieces with care to help maintain their finish and appearance over time.

For the best longevity, avoid prolonged exposure to perfumes, creams, harsh chemicals and unnecessary moisture.

How should I care for my AYM jewellery?

Treat your jewellery with a little love.

We recommend:

Remove jewellery when applying perfume, lotions or creams
Avoid prolonged exposure to harsh chemicals
Store your jewellery in a dry place when you're not wearing it
Keep pieces separately to minimise scratches and tangling
Clean gently with a soft, dry cloth when needed

Payments

What payment methods do you accept?

Available online payment methods will be shown at checkout.

Do you offer Cash on Delivery?

At the moment, we offer prepaid orders only.

Our prepaid-only model allows us to keep the ordering and delivery experience simple, seamless and efficient — from the moment your order is placed to the moment it reaches you.

Thank you for understanding and supporting AYM. ♡